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OneTouchPoint’s anchor product, ‘U.Connect’ is a modular, integrated business communication solution that administers complete marketing SCM operations and enables personalized cross-media marketing campaigns. Acting as a central repository, the solution can store, access, and utilize digital content thereby offering centralized oversight of marketing assets. U.Connect’s on-demand ordering system also enables manufacturers to create orders and obtain marketing materials, right when they require it. “The efficiency of our on-demand ordering system supports OneTouchPoint’s belief—‘Don’t produce until something is needed,” says Tim.
Our robust set of SCM solutions ensures delivery of the right message at the right time through the right channels—reducing cost and time-to-market
OneTouchPoint is known for its success in reducing time-to-customer by thoroughly eliminating production waste in the distribution of technical publications and documents. “We leverage our large digital production platform to cost effectively produce 10,000 pieces or a quantity of 1,” asserts Christie. She continues, “Since we support multi-channel output our customers can also pick the most cost effective delivery option.”
Highlighting OneTouchPoint’s expertise, Tim recounts an instance when a major national medical device manufacturer with business spanning Europe, Mexico, Asia and U.S. deployed the firm’s cutting-edge solutions and services to streamline and lessen their document printing cost. “The client was spending hundreds of thousands of dollars creating product documentation in multiple languages,” says Tim. Using U.Connect’s, OneTouchPoint was able to see that 90 percent of the document’s usage was primarily in the U.S. Consequently, OneTouchPoint recommended the creation of a standalone English language version which eliminated 16 printed pages saving the company over $350,000 a year.
Looking forward, Christie states, “Our deep manufacturing experience gives us an initimate understanding of manufacturers’ pain points—and provides the basis for our U.Connect solution. We will continue to look for ways to reduce costs and improve the customer experience.”